What is the check-in and check-out policy at Riu Plaza Chicago?
Check-in is available from 15:00 and check-out is by 12:00.
49 photos
Riu Plaza Chicago – A Favorite for Families in Chicago
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Key details
About the Hotel
150 E Ontario St, Chicago,
- Close to Magnificent Mile
Perfect
9.1
9.2
4.2
4-star downtown Chicago hotel with a rooftop bar and a buffet breakfast
Amenities
The hotel provides a 24-hour front desk with
Rooms
Each air-conditioned room comes with a private bathroom, a hairdryer, a coffee machine, a refrigerator, and a work desk. Additional amenities include
Location
Riu Plaza Chicago is
Dining
The hotel offers a
Guest Satisfaction
The property has received high ratings for its bar, rooftop pool, and the value of the food provided. Guest reviews frequently note the cleanliness of the hotel and the
Highlights
Location: 1 block from Magnificent Mile
Breakfast: Buffet with gluten-free choices
Rooms: Coffee machine, refrigerator, sofa bed
Accessibility: Wheelchair access, facilities for disabled guests
Lobby: Spacious with ample seating
“In my opinion, this property stands out for its modern aesthetic and dedicated service, particularly notable given its prime downtown Chicago location. The breakfast impresses with its breadth, including appealing vegan and gluten-free options. The rooftop bar is a true highlight, offering both atmosphere and views.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Deluxe Family King Room2 persons29 sq. feet1 King-size bed and 1 Sofa bedAir conditioningHeatingroom details
- Deluxe Family Two Queen Beds2 persons33 sq. feet2 King Size BedsAir conditioningHeatingroom details
- Deluxe King Room2 persons28 sq. feet1 King-size bedAir conditioningHeatingroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Wi-Fi
- Car park
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- Lift
- Smoke detectors
Sports & Fitness
- Fitness centre
Guest Parking
- Electric kettle
Services
- Valet parking
Dining
- Snack bar
- Bar/ Lounge area
Children
- Cots
Facilities for people with disabilities
- Toilet for disabled
Room features
- Air conditioning
- Heating
- Terrace
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Show more
Riu Plaza Chicago Location
150 E Ontario St, Chicago,
Explore Chicago
Local Highlights
The Magnificent Mile
3 minutes' walk
A premier shopping destination featuring high-end boutiques and iconic department stores along a scenic boulevard.
360 Chicago Observation Deck
9 minutes' walk
An observation deck providing panoramic city views, enhanced by a unique tilting experience for thrill-seekers.
Millennium Park
18 minutes' walk
A vibrant park known for the famous Cloud Gate sculpture and free events, including concerts and art exhibits in summer.
The Art Institute of Chicago
20 minutes' walk
Home to a phenomenal collection of art, it also offers guided tours and free admission days throughout the year.
Bike Rentals at Navy Pier
20 minutes' walk
Bike rentals available near Navy Pier offer a fun way to explore the waterfront and scenic views of the city.
Spa Services at The Peninsula Hotel
10 minutes' walk
Relax at the luxurious spa offering massages, beauty treatments, and wellness packages for ultimate rejuvenation.
Copper Fox Gastropub
2 minutes' walk
A cozy gastropub featuring comfort food and artisanal cocktails, perfect for casual dining in a relaxed atmosphere.
Eataly
5 minutes' walk
An Italian marketplace with diverse dining options, from pasta to pizza, and a vibrant atmosphere for food lovers.
The Chicago Theatre
15 minutes' walk
A historic venue hosting various performances, from concerts to comedy shows, with stunning architecture and atmosphere.
The Second City
10 minutes' drive
Famous comedy club known for hilarious improv shows and sketches, ideal for a fun night out for adults and teens alike.
Tips on navigating the city
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Book now and enjoy exclusive rates on your family vacation!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel Riu Plaza Chicago provides visitors with a free full breakfast.
Pets
Pets are not allowed.
Languages
German, Spanish
Number of rooms:
378
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Show moreShow less
Pros
Clean room
Helpful staff
Excellent location
Buffet breakfast
Fast check-in
Cons
Broken shower valve
Guest reviewsbased on 5973 reviews
Stella from United States
Family with children
Deluxe King Room
3 nights in November 2025
|
Reviewed: February 13, 2026
6/10
Acceptable Stay, but Some Issues
The breakfast was superb. It had a great ambience too.
The AC went out due to work on the top floor during a 92 degree day. They did not tell me this at check-in! The room was suffocating and humid. It was really disgusting, like a hot prison, and I couldn't open any windows.
0 Helpful
emerson from united states
Single
deluxe double room two double beds
3 nights in November 2025
|
Reviewed: February 06, 2026
9.3/10
really good stay
varied options easy process professional staff
The breakfast buffet included a variety of options with daily changes to the staples. the location suited my needs, as it was near shopping areas. checkout was simple. I dropped my key cards in a dropbox. i found the staff to be professional.
the wine glasses were slightly dirty when served, it was not a major issue.
Dining
9/10
the breakfast buffet offered multiple choices, with new items daily. i noticed the staff kept the area clean and seated guests promptly. the buffet setup reminded me of those at all-inclusive resorts.
Location
10/10
The hotel's location provided convenient access to key attractions. Many destinations were within walking distance. the proximity to shopping areas was a highlight. It made exploring the city easier. this central location definitely enhanced my trip.
Rooms
9/10
The room had a comfortable bed, it also featured a well-designed bathroom. i appreciated the cleanliness of the hotel. I observed that the housekeeping was thorough. the room layout suited my needs very well.
0 Helpful
|
jacqueline from united kingdom
Family with children
deluxe family two queen beds
3 nights in November 2025
|
Reviewed: February 02, 2026
9.3/10
charming stay!
appealing lobby super clean appearance daily breakfast easy access
I found this place refreshingly new. the lobby presents an appealing and super clean appearance. daily breakfast had amazing variety. i especially liked the rooftop bar. Its vibe stood out and was a great spot to relax. the hotel provided easy access to key attractions, such a bonus.
i noticed they don't have hotel parking. that detail definitely required some planning on my part.
Dining
9/10
The breakfast buffet included fresh fruit, pastries, and hot dishes, with options for various dietary needs. the rooftop bar served appetizers and cocktails. The service there was prompt and attentive. i noticed the dining area was well kept and clean.
Service
10/10
Staff members were consistently attentive. They addressed all questions and requests quickly. the front desk provided helpful information regarding local attractions and transportation options. i appreciated the efficient check-in and check-out processes.
Rooms
9/10
the room included two queen-size beds and a seating area. the bathroom had a separate toilet and shower, as well as ample counter space. i observed that the room received daily housekeeping services and felt refreshed each evening.
0 Helpful
|
Troy from Australia
Single
Deluxe King Room
3 nights in November 2025
|
Reviewed: January 19, 2026
9.0/10
Solid Stay Downtown
convenient location breakfast buffet comfortable bed
The location is convenient. I walked easily to several restaurants and attractions. The breakfast buffet offered many choices, including hot and cold items. The room had modern furnishings with a comfortable bed.
The elevators were slow during peak hours. This created some delays.
Facilities
9/10
The fitness center has three treadmills, two elliptical machines, and a selection of free weights, offering a well-rounded workout space.
Service
9/10
The front desk staff was available 24/7 for assistance, I had a quick check-in. The hotel provides concierge services and luggage storage. This made arrival and departure smoother.
Rooms
10/10
The room featured a king-sized bed, a flat-screen television with streaming capabilities, and a mini-fridge. The bathroom included a rainfall shower and complimentary toiletries. This added convenience.
Dining
8/10
The breakfast buffet served a wide array of options, including pastries, hot dishes, and fresh fruit. The hotel's restaurant is open for lunch and dinner, and there is a bar serving cocktails and snacks.
0 Helpful
|
Eva from Germany
Couple
Deluxe King Room
3 nights in August 2025
|
Reviewed: September 16, 2025
9.3/10
Really good Stay with Great Amenities
rooftop bar wide variety
I appreciated the rooftop bar. It offered fine city views and a relaxed atmosphere. The breakfast included a wide variety of hot and cold options. I especially enjoyed the pastries.. they were fresh and delicious.
The Wi-Fi was sometimes slow and unreliable. This made it difficult to work from my room.
Service
9/10
The front desk staff was friendly and efficient. Housekeeping provided excellent service and promptly addressed our requests.
Dining
9/10
Breakfast included many options. Both hot and cold food were available. The rooftop bar provided a great ambiance with city views.
Rooms
10/10
The room had a comfortable bed and a modern decor. It also had spacious bathroom with two separate sinks and a rainfall shower.
Facilities
9/10
The hotel is near Michigan Avenue shopping. The gym included three treadmills and two stationary bikes. I found that to be great for a quick workout.
0 Helpful
|
Show more reviews
FAQs
About Riu Plaza Chicago
How far is Riu Plaza Chicago from Midway International Airport?
The hotel is 19 km from Midway International Airport.
Which popular attractions are close to Riu Plaza Chicago?
Nearby attractions include Chicago Museum of Contemporary Art (600 m), Millennium Park (1 km), and Ohio Street Beach (less than 1 km).
What room amenities are available at Riu Plaza Chicago?
Rooms are equipped with air conditioning, a flat-screen TV, a coffee machine, a fridge, and a private bathroom with a shower.
What dining options are available at Riu Plaza Chicago?
The hotel offers a buffet breakfast and gluten-free options among its dining selections.
Are there fitness facilities at Riu Plaza Chicago?
The hotel features a fitness center for guest use.
Which languages are spoken by the staff at Riu Plaza Chicago?
Staff members speak English, German, and Spanish.
What are the nearby dining options available to guests of Riu Plaza Chicago?
Nearby restaurants include The Capital Grille, Garrett Popcorn Shops, and Grand Lux Cafe, all located within 0.5 km.
What amenities are provided for guests with disabilities at Riu Plaza Chicago?
The hotel features wheelchair access to enhance comfort for guests with limited mobility.
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